ChatSpin Billing Policies

Although, our basic video chat features are offered to Users for free, some additional features or services are available for purchase on according to published payment terms, and accessing these features may require account registration.

ChatSpin does not process or store your payment information; all payments are processed via a trusted third-party processor, SegPay or Stripe.

Accessing SegPay's services will require you to be re-directed to their payment portal, and to accept SegPay's Terms and Privacy Policy. All personally identifiable information , including your payment method is transmitted, stored and processed directly with SegPay during the payment process, not with ChatSpin.

All questions and queries regarding SegPay transactions should be directed here and Stripe transactions should be directed here. Any questions regarding SegPay terms or further concerns should be directed to SEGPAY BILLING SUPPORT and questions regarding Stripe terms or concerns should be directed to Stripe billing support.

Purchases, transactions or service subscriptions -- as made available on -- are discreetly billed on your bank or credit card statement by SegPay or Stripe. Users are responsible for maintaining their account and settings via SegPay as related to ChatSpin Services through their self-service portal.

You understand and agree by accessing any of ChatSpin services that these Billing terms are incorporated into the Terms of Use, and the service terms to which you have agreed.

If your use of ChatSpin services, or billing issues, result in concerns or disputes which have not been resolved after contact with our payment processor, you can contact our customer service team by using the contact form or live chat.

You are advised that ChatSpin may use remedial efforts to recover payments incurred for services accessed, which are charged back to SegPay or Stripe. If you dispute charges incurred or are unable to resolve a billing issue, you are advised to contact ChatSpin to make a determination, that they feel in their discretion, is in the best interest of the ChatSpin community.

Cancellation Policy

Pricing and service terms are as published. Cancellation of memberships or certain features shall result in termination of purchased services according to terms published, and shall be effective upon processing. Users are advised to adjust payment settings during any period of suspension for violation of the Terms of Use.

Misuse of the Payment or Billing process shall constitute a violation of our Acceptable Use Policy.

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