ChatSpin Help - Video Chat FAQ

Find the answers to all of the most frequently asked questions on ChatSpin. If you can’t see the solution to your problem below then please contact us.


What is ChatSpin?

Chatspin is a free random video chat application which connects you to tens of thousands of strangers live from around the world!

Is Chatspin Free?

Yes, Chatspin is free to use for as long and as often as you like. However, we do also offer an optional premium service for dedicated video chatters called Chatspin Plus which provides you with access to additional features and an ever-growing community.

What Languages Are Available On Chatspin?

Chatspin is a global phenomenon and can be accessed in multiple languages including English, Spanish, French, German, Russian, Chinese, Italian, and many others. Simply use the drop-down menu at the top of the page to switch to your preferred language.

Can I Use Chatspin On My Mobile Device?

Yes, absolutely! Chatspin is available to download on both Google Play and the Apple App Store for Android and Apple devices. Our web browser app also works seamlessly on most portable devices for those with other mobile operating systems.

Getting Started

What Do I Need To Use Chatspin?

You must have an internet connection and a webcam to use Chatspin. While you may connect to the video chat platform without a webcam, establishing connections and making new friends is far easier if you are broadcasting your video live.

How Do I Start Chatting?

Getting started is extremely simple. Just choose your gender – male, female, or couple – and click “Start Chatting”. Be sure to agree to the Terms of Use and Privacy Policy to connect to the video chat platform.

I Am Shy. How Do I Start With Just Text Chat?

It is understandable if you are shy at first but you can still enjoy Chatspin until you are confident enough to display your webcam. After connecting to the platform you will see a request to access your webcam. If you do not wish to display your video, just click on the “Start Text Chat” button.

I Started With Text Chat But Now Want To Show My Webcam.

No problem! If you decide to start showing your webcam just click “Enable Camera” on the large box at the top of your screen. Your web browser will request access to your webcam which will allow you to start video chatting right away!

Can I Text And Voice Chat At The Same Time?

Absolutely! The text chat is always available to the right of the video broadcasts and is displayed to both you and the person you are connected with. If you wish to use voice chat also, just connect your microphone and turn up your speakers!

How Do I Connect With Someone New?

To make a new connection just click on the arrow/next button and you will instantly connect with a new random stranger.

How Do I Stay Anonymous?

Staying anonymous is very simple. As you will see, none of your personal information is ever displayed to the person you are chatting with. To remain private, simply refrain from providing any personal details such as your real name, address, phone number, email, or anything else that could reveal your identity.

How Do I Stop The Video Chat?

If you want to take a break just click on the stop button at the bottom of your screen. This will disconnect you from the video chat until you are ready to start chatting again.


Why Can’t I Connect To The Video Chat?

Please ensure you have chosen your gender and agreed to the Terms and Privacy Policy before connecting to the video chat platform. If the video chat is loading slowly, please check your internet connection.

Why Can Some Users See Me On Cam While Others Cannot?

This issue is usually caused by an internet browser issue. Try reconnecting to Chatspin using a different web browser such as Google Chrome or Mozilla Firefox.

Why Is Chatspin Displaying In A Foreign Language/Displaying My Location Incorrectly?

This issue is likely caused by a proxy or VPN. If you are using either, our system will assume you are connecting from that country and display the language and location as such. To fix this, stop your proxy or VPN before connecting to Chatspin.

I Can’t Hear The Other Person While They Are Talking.

If you cannot hear anything please ensure your speakers are not turned down low or completely off. You can also check the in-chat volume settings by hovering over your connections video stream and clicking the volume icon in the top right of their broadcast.

The Face Filters Are Not Working On My Video.

Please ensure that your face is fully in frame and you are facing the webcam straight on. If there are two or more people in the video, the A/R Face Filters may not work properly.


How Do I Use Face Filters?

Enjoying the fun Face Filters is simple! Just click on the mask icon at the bottom of the video chat platform and choose from our wide selection of filters. Ensure your face is fully in frame so our systems can apply the filter you choose.

How Do I Send Emoji’s In Text Chat?

We have a broad range of emoji’s to liven up your text chat. To use them, simply click on the smiley face beside the send button and choose the emoji you want to use!

How Do I Know Where My Connection Is From?

You can see where your connection is from at the top of the text chat when establishing a new connection. You will see the country and the city listed for every connection you make.

How Do I Filter Connections By Gender?

If you want to limit your connections to people of a specific gender, simply use the gender symbol icon located at the top of your video chat. Here you can choose to connect with males only, females only, couples only, or everyone.

How Do I Filter Connections By Location?

If you want to only meet people from a certain country then click on the globe icon at the top of your chat. Here you will see a long list of countries with the number of people currently active from that country listed next to the country name. Just click on the country you want to connect with and you will only meet people from that place!

How Do I Mute My Microphone?

If you want to mute your microphone while chatting just click on the speaker icon at the bottom of your screen. You can also adjust the volume of your microphone using this icon.

Can I Add Someone To A Friend’s List?

Currently this is not an option, however, we are working on adding this feature in the near future.


How Do I Use Chatspin On Android?

Chatspin has a dedicated Android app which can be found on the Google Play Store:

How Do I Use Chatspin On iOS?

Chatspin has a dedicated iOS app which can be found on the Apple Store here:

How Do I Use Chatspin On Other Mobile/Tablet Devices?

We are currently working on a dedicated Windows Store app. However, most portable devices can access Chatspin via a web browser.

Are All Features Available On The Chatspin Apps?

Yes, our chat platform is a multi-platform, fully-functional app to provide users with a seamless experience across all devices.

Chatspin Plus

What Is Chatspin Plus?

Chatspin Plus is an innovative membership program which provides you with access to premium features and a first look at the latest innovations on Chatspin.

What Features Are Included With Chatspin Plus?

Members gain access to additional features such as wider selection of countries, HD cam streaming, and full-featured access to our 50,000+ community.

How Do I Join Chatspin Plus?

Simply create an account to gain access to Chatspin Plus using a valid email address, Google Plus, or Facebook. Once you are logged in, click upgrade at the top of the page to activate Chatspin Plus.

Download Chatspin App for Free