Find the answers to all of the most frequently asked questions on ChatSpin. If you can’t see the solution to your problem below then please contact us.
Chatspin is a free random video chat application which connects you to tens of thousands of strangers live from around the world!
Yes, Chatspin is free to use for as long and as often as you like. However, we do also offer an optional premium service for dedicated video chatters called Chatspin Plus which provides you with access to additional features and an ever-growing community.
Chatspin is a global phenomenon and can be accessed in multiple languages including English, Spanish, French, German, Russian, Chinese, Italian, and many others. Simply use the drop-down menu at the top of the page to switch to your preferred language.
Yes, absolutely! Chatspin is available to download on both Google Play and the Apple App Store for Android and Apple devices. Our web browser app also works seamlessly on most portable devices for those with other mobile operating systems.
You must have an internet connection and a webcam to use Chatspin. While you may connect to the video chat platform without a webcam, establishing connections and making new friends is far easier if you are broadcasting your video live.
It is understandable if you are shy at first but you can still enjoy Chatspin until you are confident enough to display your webcam. After connecting to the platform you will see a request to access your webcam. If you do not wish to display your video, just click on the “Start Text Chat” button.
No problem! If you decide to start showing your webcam just click “Enable Camera” on the large box at the top of your screen. Your web browser will request access to your webcam which will allow you to start video chatting right away!
Absolutely! The text chat is always available to the right of the video broadcasts and is displayed to both you and the person you are connected with. If you wish to use voice chat also, just connect your microphone and turn up your speakers!
To make a new connection just click on the arrow/next button and you will instantly connect with a new random stranger.
Staying anonymous is very simple. As you will see, none of your personal information is ever displayed to the person you are chatting with. To remain private, simply refrain from providing any personal details such as your real name, address, phone number, email, or anything else that could reveal your identity.
If you want to take a break just click on the stop button at the bottom of your screen. This will disconnect you from the video chat until you are ready to start chatting again.
This issue is usually caused by an internet browser issue. Try reconnecting to Chatspin using a different web browser such as Google Chrome or Mozilla Firefox.
This issue is likely caused by a proxy or VPN. If you are using either, our system will assume you are connecting from that country and display the language and location as such. To fix this, stop your proxy or VPN before connecting to Chatspin.
If you cannot hear anything please ensure your speakers are not turned down low or completely off. You can also check the in-chat volume settings by hovering over your connections video stream and clicking the volume icon in the top right of their broadcast.
Please ensure that your face is fully in frame and you are facing the webcam straight on. If there are two or more people in the video, the A/R Face Filters may not work properly.
Enjoying the fun Face Filters is simple! Just click on the mask icon at the bottom of the video chat platform and choose from our wide selection of filters. Ensure your face is fully in frame so our systems can apply the filter you choose.
We have a broad range of emoji’s to liven up your text chat. To use them, simply click on the smiley face beside the send button and choose the emoji you want to use!
You can see where your connection is from at the top of the text chat when establishing a new connection. You will see the country and the city listed for every connection you make.
If you want to limit your connections to people of a specific gender, simply use the gender symbol icon located at the top of your video chat. Here you can choose to connect with males only, females only, couples only, or everyone.
If you want to only meet people from a certain country then click on the globe icon at the top of your chat. Here you will see a long list of countries with the number of people currently active from that country listed next to the country name. Just click on the country you want to connect with and you will only meet people from that place!
If you want to mute your microphone while chatting just click on the speaker icon at the bottom of your screen. You can also adjust the volume of your microphone using this icon.
Currently this is not an option, however, we are working on adding this feature in the near future.
Chatspin has a dedicated Android app which can be found on the Google Play Store: https://play.google.com/store/apps/details?id=com.Chatspin&hl=en_US
Chatspin has a dedicated iOS app which can be found on the Apple Store here: https://itunes.apple.com/us/app/chatspin/id1244261496
We are currently working on a dedicated Windows Store app. However, most portable devices can access Chatspin via a web browser.
Yes, our chat platform is a multi-platform, fully-functional app to provide users with a seamless experience across all devices.
Chatspin Plus is an innovative membership program which provides you with access to premium features and a first look at the latest innovations on Chatspin.
Members gain access to additional features such as advanced gender filtering, wider selection of countries, HD cam streaming, and full-featured access to our 50,000+ community.
Simply create an account to gain access to Chatspin Plus using a valid email address, Google Plus, or Facebook. Once you are logged in, click upgrade at the top of the page to activate Chatspin Plus.